KYC & AML Policy
Every Model Exorex 100 account is verified before it can be funded or used for withdrawals. This page explains what we check, which documents we accept, how long it takes and what is expected of you.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
At Model Exorex 100, our KYC process involves gathering and validating essential information about you: your complete legal name, birth date, country where you reside, how to contact you and your chosen payment method. We then cross-check the information you entered during registration against the documents you provide.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
What "anti-money laundering" means
Anti-money laundering (AML) is the set of internal controls a financial service uses to prevent its platform from being used to move the proceeds of crime, to finance illegal activity, or to disguise the true origin of funds.
AML procedures go beyond a simple identity verification check. They encompass account risk assessment, screening for sanctions and politically-exposed persons, constraints on atypical funding sources, documentation maintenance, internal notification of potentially suspicious activity and, where legally mandated, submission to relevant authorities.
Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
Verification anchors an account to a single verified individual. This substantially reduces account compromise risks, and ensures that funds can only be returned to a payment method previously verified as yours.
- 03
Keeping the platform clean
Screening prevents sanctioned entities and obscured corporate structures from using the platform, thereby safeguarding all other users.
- 04
Faster payouts later
An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.
Which documents are accepted
We ask for up to three categories of document. Files should be colour images or PDFs, fully in frame, unedited, with all four corners and all text legible.
1. Identity document
An official photographic credential issued by a state authority, containing your image, full name, birth date, credential identification number and validity expiration. Typically recognised forms include a travel passport, state-issued identity card, or licensed photographic driver's licence. The credential must remain current and valid.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.
Formats and file size
Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.
The verification steps
- 01
Register
Set up your account using your genuine legal name, date of birth, country of residence, electronic mail address and mobile phone contact. Misalignment between provided details and supporting documentation represents the primary source of processing delays.
- 02
Confirm contact details
Validate your electronic mail and, if applicable, your mobile phone contact. This establishes that these communication channels are under your control.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Upload a recent qualifying document in your name at the address on file.
- 05
Confirm the payment method
Provide proof of the instrument you will use to fund and to receive withdrawals.
- 06
Screening and review
The verification department examines your submission, conducts mandated sanctions and risk review, and either grants approval or requests amendments.
- 07
Confirmation
You receive a notification once the account status changes. The current status is always visible in the verification area of your account.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.
- Submissions that are legible, thorough and unaltered receive the fastest review.
- Submissions made beyond normal operating times will be processed during the following business day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
A rejection is usually a document problem, not a judgement about you. In most cases you can simply re-upload and the account is approved on the second attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Re-shoot in daylight, flat on a dark surface, all four corners visible. |
| Document expired | Upload a currently valid document. |
| Account holder identity or birth date diverges from registered information | Correct the account details, or explain a legal name change with supporting proof. |
| Residence documentation is outdated or not registered under your identity | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Fund your account through an instrument held in your name only - receiving funding from external parties is prohibited. |
| Document contains alterations, sections obscured to conceal information, or is a photograph of a digital display | Submit an unmodified original image or PDF. |
| Residence in an excluded jurisdiction | Account setup cannot proceed; refer to our licensing information for our standard practice. |
If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.
Ongoing transaction monitoring
Verification functions as an ongoing process rather than a singular occasion. Ongoing surveillance of accounts and movements continues throughout the business relationship.
What is monitored
Payment source and destination patterns, switches between payment instruments, relocation to different nations or updated contact information, behaviour inconsistent with your initial registration profile, and any actions identified by our detection systems.
What can happen as a result
- A demand for current identification documents or clarification regarding fund origins.
- A temporary hold on a specific transaction while it is reviewed.
- Adjustment of the limits published in your account.
- Restriction or closure of the account where the law requires it.
Records
Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. Under certain legal circumstances, we are restricted from disclosing to a client that such a report was submitted.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Keep one account only, and keep your credentials private.
- Submit responses to documentation requests by the deadline specified in the communication.
- Tell us promptly if you change country of residence, legal name or payment method.
- Notify us without delay of any suspected unauthorised use of your account.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
Should anything presented here be ambiguous, or if you wish to understand the current progress of your own account verification, contact us prior to submitting additional files.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
You are able to establish and browse your account, however account funding, participation in transactions and fund transfers are contingent upon your verification standing reflected in your account dashboard.
Do I have to verify again later?
Possibly. Documents expire, addresses change and periodic refresh is a normal part of AML compliance. We will contact you if a refresh is needed.
How do I contact the compliance team?
Use the contact route on our contact page and include the terms "KYC" or "account verification" in your inquiry, along with the email linked to your account. Kindly refrain from transmitting credential files through insecure communication methods - instead, use the secure upload feature within your account.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
Our support team will provide you with precise details about which file was declined and the reason for rejection.
- Check the verification area of your account first.
- Then contact support with your registered email address.